CLIENT POLICY INFORMATION

2011-2012

 

• Weekly appointments will continue through June 15th unless Potomac Tutors receives a written discontinuation notice by the 25^th of the prior month. (Ex: If you would like to cancel tutoring for the month of February we need written notification by January 25^th.) E-mail notification is sufficient.    _____

 

• To cancel an appointment, please call (301) 299-6789 or e-mail PTMichelle@potomactutors.com.  In order to receive a make-up appointment, you must cancel by 10 a.m. on the day of the appointment.  Make-ups cannot be applied to standing appointments.  Make-ups must take place by Wednesday, December 20^th for the Fall semester and by Friday, May 25^th for the Spring semester.  We do not offer make-ups for students who cancel after 10 a.m.  ­­­_________

 

• Potomac Tutors does not guarantee that a specific tutor will be available for any make-up appointment.  Please note that make-up availability may be limited.  Makeup appointments are scheduled on a first-come, first-serve basis. Staff members who tutor the same subject can fulfill the makeup.   __________

 

• Students who discontinue weekly tutoring are not eligible to reinstate weekly tutoring for two months following the discontinuation.  (Ex: if a student discontinues tutoring as of December 1, they cannot resume weekly tutoring again until February 1^st, however single appointments at the $90 rate are allowed.) Makeup appointments are not designed to extend regular tutoring. They are a courtesy provided for appointments missed due to illness or scheduling conflicts. Therefore, make-ups cannot be applied to standing appointments. _________

 

• Potomac Tutors serves both public and private school students.  We do not follow the MCPS calendar.  Please consult the attached calendar (also on our website at www.PotomacTutors.com ) for scheduled closures.  We expect students to attend all tutoring sessions on days we are open unless you have given us prior notice otherwise.  __________

 

• When schools close due to weather reasons, please do not assume Potomac Tutors is closed.  Unless our voicemail recording says we are closed, we are open. Therefore, we expect students to attend sessions as scheduled. (School closures are decided in the early morning hours and in many cases weather conditions will have improved by the afternoon/evening.)   __________

 

• In the rare case that a tutor is more than 10 minutes late to an appointment, he or she will work with the student for the duration of the appointment and will then offer to schedule an additional appointment at no extra charge. In the event a tutor is absent, a qualified substitute will take his or her place if at all possible.  If no tutor is available, we will notify you and will reschedule the appointment at your earliest convenience.    __________