Potomac Tutors

One-to-One

Tutoring Policies

Through August 2008

Download a copy of our policies here ->

Potomac Tutors strives to provide an atmosphere of learning and respect. In order to foster this environment, we have two basic rules. First, students make the choice to attend tutoring. While parents may encourage tutoring for a student, the decision to attend ultimately rests with the student. Second, we expect that students and tutors will treat each other with respect. We will not retain students or tutors whose language or behavior detracts from the spirit of the tutoring center.

Potomac Tutors works with clients enrolled in grades K-12. All tutoring takes place in our Potomac Center, with each appointment being 60 minutes in length. Potomac Tutors prides itself on providing “generalist” tutors. We believe that students should be able to receive help on almost any subject from the same tutor. This holistic approach to tutoring provides the flexibility to meet the students’ needs as they change from week to week.

Potomac Tutors provides two main types of one-on-one tutoring appointments:

Weekly appointments are encouraged. They provide the best opportunity for the student and tutor to develop a working relationship that caters to the student’s particular needs. Weekly appointments also provide a focused time for the students to review their work and improve their understanding throughout the learning process rather than just before tests. In addition, weekly appointments eliminate the need for last minute cramming at the end of a semester.

As needed: Tutoring is also available on an “as needed” basis. These appointments are booked on a first come, first serve basis. We recommend as much advance notice as possible, however there may be rare cases when same day appointments are available.

Appointment Times

The following chart displays the standard Potomac Tutors weekly schedule. Clients may meet with tutors outside the standard hours by special arrangement.

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

By Appt.

2:30pm

3:30

4:30

BREAK

6:00

7:00

8:00

9:00

2:30pm

3:30

4:30

BREAK

6:00

7:00

8:00

9:00

2:30pm

3:30

4:30

BREAK

6:00

7:00

8:00

9:00

2:30pm

3:30

4:30

BREAK

6:00

7:00

8:00

9:00

2:30pm

3:30

4:30

BREAK

6:00

By Appt.

Cancelled or Missed Appointments

We understand that the lives of our clients are quite busy and occasionally it will be necessary to miss an appointment. If you know you will miss an appointment, please contact our office as soon as possible as a matter of common courtesy. Our office phone is (301) 299-6789, or e-mail katie@potomactutors.com. Potomac Tutors does not offer refunds for missed appointments, but we are willing to re-schedule the appointment under the following circumstances:

Early Cancellations: If a client cancels an appointment before 10 am on the day of the appointment, it is considered an “early cancellation” and Potomac Tutors will grant a make-up appointment. There is a limit of one make-up appointment per month for each reserved weekly appointment. Make-up appointments must be used within four weeks after the original appointment.

Late Cancellations and No-Shows: If a client cancels an appointment after 10am on the day of the appointment, or if the client fails to show up for the appointment, then that client is not eligible for a make-up appointment. You may, however, schedule an additional appointment for which you will be charged the Per Appointment rate.

Make-up Appointments

While we do our best to provide make-up appointments with your regular tutor, Potomac Tutors cannot guarantee that a specific tutor will be available for a make-up appointment. Also, please be advised that it is the client’s responsibility to schedule a make-up appointment. Make-up availability, in terms of day, time and tutor may be limited. Reminder: there is a limit of one make-up appointment per month for each reserved weekly appointment. Make-up appointments must be used within four weeks after the original appointment.

Students or Tutors Arriving Late

If a student has not arrived 10 minutes into an appointment time, your tutor will place a courtesy call to the home (and cell phone if that number is available). If a tutor is more than 10 minutes late to an appointment, he or she will work with the student for the duration of the appointment, and will then offer to schedule an additional appointment with the student at no extra charge.

Holidays Closings:

Potomac Tutors does NOT follow the MCPS calendar. We serve both public and private school students. Just because your school is closed does not mean that Potomac Tutors is closed. We publish our own calendar, which is available in hardcopy or on our website at www.PotomacTutors.com. We expect students will attend all tutoring appointments unless notified otherwise.

Weather Emergencies

As with school holidays, Potomac Tutors does not follow MCPS weather closings. Potomac Tutors will continue to be open during virtually all-inclement weather. If you are unsure whether we are open or not, please call our office at (301) 299-6789. Unless our recording says we are closed, we are open. Potomac Tutors will not schedule make-ups for client-canceled appointments on days we are open. On the rare occasions that we close, clients may schedule make-up appointments.

Tutor Absences

Potomac Tutors will make every effort to notify clients as far in advance as possible if a tutor will be unavailable. However, in the event a tutor is absent, Potomac Tutors reserves the right to provide a qualified substitute tutor. If Potomac Tutors is unable to provide such a tutor during your regularly scheduled time, we will notify you and will reschedule the appointment at your earliest convenience.

Discontinuation of a Weekly Appointment

All weekly appointments are contracted on a month-to-month basis and are presumed to continue until the end of the school year unless Potomac Tutors receives a written discontinuation notice by the 25^th of the last month in which tutoring will occur. The notice may be e-mailed to katie@potomactutors.com or posted to 10122 River Rd, Suite 208, Potomac, MD 20854.

Page updated by LTS - 6/18/08